Lumi

FAQ

Frequently asked questions

How long does shipping take?+

Orders are typically processed within a few business days. Exact carriers and delivery windows are still being finalized — full details will be posted here and on the Shipping & Returns page once confirmed.

How do I find my size?+

Each set ships with a full range of sizes, so most people can build a complete set from one box. See our sizing guide for how to measure your nail bed and match it to the included size chart.

What if a nail arrives damaged, or I need a replacement?+

If anything arrives damaged or you're missing a size, reach out through our contact page with your order number and we'll help sort it out.

What are the nails made of? Are they safe for sensitive skin?+

Full material and ingredient details are being finalized and will be listed here. If you have specific sensitivities or allergy concerns, please check with us via the contact page before ordering.

How long do they last?+

Most sets last 7–10 days with proper application, depending on finish and daily wear. See our care instructions for tips on making a set last longer, plus how to remove and reuse it.

What's your return policy?+

Because press-ons are a hygiene product, all sales are final once a set has been opened. If there's an issue with your order, contact us and we'll do our best to make it right.

Still have a question? Get in touch and we'll get back to you.